Refund Policy

1. No Refund Policy

All payments made to Orblinn are generally non-refundable.

By purchasing, booking, or engaging any service from Orblinn, clients acknowledge and agree that:

• Payments once made shall not be refunded.
• Advance deposits are non-refundable.
• Partial project completion does not guarantee partial refunds.
• Change of mind does not qualify for refunds.
• Delays caused by clients do not qualify for refunds.
• Failure to provide project materials or communication does not qualify for refunds.

2. Exception – Refund from Orblinn Side

If any major issue, operational failure, or inability to deliver services arises directly from Orblinn’s side, Orblinn may initiate a full refund at its sole discretion.

Eligible cases may include:

• Complete inability to start the project
• Confirmed duplicate payments
• Technical or operational failures caused by Orblinn
• Failure to deliver services due to internal issues

If approved, the refund process will be initiated within 6–7 business days.

Refund timelines may vary depending on:

• Banking systems
• Payment gateways
• Financial institutions
• Processing delays outside Orblinn’s control

3. Non-Refundable Situations

Refunds will not be provided for:

• Creative dissatisfaction based on personal preference after approval stages
• Missed deadlines caused by the client
• Scope changes after project approval
• Delays caused by third-party platforms
• Cancellations initiated by the client
• Miscommunication due to incomplete information provided by the client

4. Chargebacks & Payment Disputes

Clients are encouraged to contact Orblinn before initiating chargebacks or payment disputes.

Fraudulent disputes or abuse of payment systems may result in:

• Service suspension
• Legal action
• Permanent restriction from future services

5. Contact for Refund Requests

Refund-related requests may be submitted through official Orblinn communication channels.

All requests are reviewed individually.

6. Policy Updates

Orblinn reserves the right to modify or update this Refund Policy at any time without prior notice.

Continued use of services constitutes acceptance of the updated policy.

7. Contact Information

Orblinn North 24 Parganas, West Bengal, India